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Other Services: Custom Service Request
Service Description
We understand that your vehicle's needs may not always fit neatly into predetermined service categories. That's why we pride ourselves on our flexibility and commitment to meeting the unique requirements of every customer. With our "Custom Service Request" option, you're in control of your automotive repair experience like never before. Here's how it works: 1. Personalized Consultation: When you reach out to us with a service request not otherwise listed, we start by scheduling a personalized consultation. This can be done over the phone or by video conference. During this consultation, our expert technicians will listen attentively to your concerns, assess your vehicle's needs, and offer professional advice and recommendations tailored to your specific situation. 2. Customized Service Plan: Based on the information gathered during the consultation, our team will craft a customized service plan designed to address your vehicle's issues efficiently and effectively. 3. Transparent Pricing: We believe in transparency and honesty in all our dealings. Before we schedule your appointment, we'll provide you with a detailed breakdown of the costs involved, ensuring that you're fully informed every step of the way. 4. Get to Work: Finally, we will schedule and confirm your appointment. A trained technician will deployed to your location to remedy your automotive concerns!
Service Policy
1. Specialty Service Overview: -Trained technicians will perform these services using industry-standard procedures. -We use high-quality parts and fluids recommended for each vehicle type. -Every car possesses different components, models, and intricacies that impact the parts and labor needed for service. As a result, the service price may vary based on individual vehicle requirements. To ensure clarity and avoid any surprises, we will provide a quote for the service within 24 hours of your request. 2. Additional Services: -Additional services and charges beyond what is included in the invoiced service or recommended based on comprehensive vehicle inspection will be reviewed with the Owner of the vehicle prior to service. -Additional services WILL NOT be performed without consent from the Owner of the vehicle. -Customers will be informed and invoiced of any additional charges for extra services or parts, prior to the performance of additional services. 3. Vehicle Eligibility: -Vehicle specifications and eligibility for automotive services will be reviewed prior to every service. 4. Service Timeframe: -Technicians will arrive within a one hour appointment window, which refers to the designated time frame extending 30 minutes before and 30 minutes after the scheduled appointment time. -Customers will receive appointment reminders, including information about the one-hour window, through their preferred communication channels (e.g., email, text, or phone call). -The service time may vary. We will confirm the service time with your quote. Customers will be informed of any delays or additional services needed. 4. Cancellation and No-Shows -Customers are required to provide a minimum of 24 hours of advance notice for appointment cancellations. A late cancellation fee of 25% of the quoted service fee will be applied if the cancellation is not made within the stipulated notice period. -Customers who fail to be available for their scheduled appointment without providing prior notice will be charged 50% of the quoted service fee.